Due to courier added "peak season" surcharges, some orders may not be eligible for free shipping, you will be contacted if your order is affected.
The Grow Depot ships most orders in discreet packaging. Over-sized items are unable to be shipped discreetly. We ship Canada-Wide from Toronto, Ontario.
Only choose Canada Post for shipping to P.O. boxes. Oversized items cannot be shipped to P.O. boxes. Most carriers do not ship to PO boxes. We may need to contact you to provide additional shipping information if you use a PO box for your address.
Typically processing of orders takes 1-4 business days before your order is shipped. If there is a delay, we will contact you to solve the matter.
Once your order has been shipped, you will receive a shipping confirmation email. Tracking information may take 1 to 3 business days to update after your order has been shipped.
We keep our prices low so you know what you're paying for, we don't do mark ups to account for shipping costs. We are currently shipping orders within most of Canada for free if you spend over $100. If you are located in B.C you must spend over $150 to qualify for free shipping. Except oversize items that cannot be shipped for free and certain rural destinations.
We reserve the right to cancel and refund any order if we cannot reasonably ship the package. In this case you will be notified via the email you used for purchase and refunded in full to the original method of payment.
Once your order is placed, we cannot guarantee you will be able to cancel the order before it is shipped.
If there is a product that you are in need of but cannot find on our site, please contact us and we will check with our suppliers for availability.