Carriers are experiencing processing and delivery delays due to COVID-19 and the volume of shipments being received. This means delayed tracking updates and delivery times may be longer as they work through processing shipments. Typically we are seeing delays of 2-7 business days depending on the carrier chosen. Thank you for your understanding and patience.
The Grow Depot ships most orders in discreet packaging. Over-sized items are unable to be shipped discreetly. We ship Canada-Wide from Toronto, Ontario.
Most carriers do not ship to PO boxes. We may need to contact you to provide additional shipping information if you use a PO box for your address.
Typically processing of orders takes 2-4 business days before your order is shipped. If there is a delay, we will contact you to solve the matter.
Once your order has been shipped, you will receive a shipping confirmation email. Tracking information may take 1 to 3 business days to update after your order has been shipped.
We are currently shipping items within Ontario for free if you spend over $150. We will update the site when new shipping options become available.
We reserve the right to cancel and refund any order if we cannot reasonably ship the package. In this case you will be notified via the email you used for purchase and refunded in full to the original method of payment.If there is a product that you are in need of but cannot find on our site, please contact us and we will check with our suppliers for availability.